Author: Charlie Meneses
Technology in Business

Contact Center vs. Call Center: Which Does My Business Need?

- by Charlie Meneses

When clients want to get in touch with your business or brand, they may do so through your customer support (you can for services from Telnum.net).

In the past, the only way to communicate was through voice calls in call centers. However, clientele can now get in touch with a company through various ways, including emails, website chatbots, social media, and so on, all of which are run by contact centers.

But what is the difference?

Contact Center vs. Call Center: A Closer Approach

A. Call Center

They are places where people work. They deal for both incoming calls and outbound calls (calls originating from a customer service representative, usually sales calls).

These people answer calls from both new and long-term clients.

B. Contact Center

There are various ways people can get in touch with a contact center. These include phone calls, text messages, emails, social accounts, and more!…

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The Similarities Between Science and Technology
Science And Technology

The Similarities Between Science and Technology

- by Charlie Meneses

If you’re curious about the similarities between science and technology, you’ve come to the right place. Both are empirical sciences, which means that they’re based on knowledge, and they’re both crucial cornerstones of the American economy. However, what makes science so much better than technology? The differences between the two are numerous, but they can’t be dismissed. After all, they’re both the application of scientific discoveries.

Science and technology are empirical sciences

The field of science is a systematic study of the physical world, whereas technology is the practical application of this knowledge. The introductory essay describes four formulations of STS: conceptual minimalism, theoretical materialism, and the empirical. These formulations don’t identify conceptual and empirical as the opposites of one another; instead, they point to the use of the empirical as a path to conceptual minimalism. For a thorough treatment of the subject, Oxford Reference is a useful resource.

The …

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Women in Tech Conferences Virtual
Women In Technology

Women in Tech Conferences Virtual

- by Charlie Meneses

The Women in Tech Global Conference 2022 will be the largest virtual tech conference for women. With a theme of Technology Leadership, Career Growth, and Innovation, the conference is designed to unite more than 100 000 women in technology. This conference is being organized by the WomenTech Network. The event will be held in virtual form, and you can learn more about it here. You can also attend other conferences focusing on women and technology. The Women in Tech Global Conference 2022 is the first of its kind, and it’s already a hit!

Women in IT Summit

In the first few years of the series, the Women in IT Summit was held as a one-time event in the Northeast and Mid-Atlantic. Now, the conference series has expanded to multiple regions in the U.S., with hundreds of women in tech, engineering, and entrepreneurship attending events across the country. The event focuses …

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The Use of Information Technology in Business
Technology in Business

The Use of Information Technology in Business

- by Charlie Meneses

The use of information technology in business has a wide range of benefits for businesses. In addition to enhancing product performance, it can also help companies develop new industries. By lowering costs, businesses can take advantage of information technology’s scalability and sell extra capacity to third parties, generating new revenue and improving their competitive position.

Below are some of the benefits of information technology in business. To learn more about these benefits, read on!

Enhances product performance

IS technology is changing the rules of competition. Once an aerospace supplier competed on the basis of quality, rush orders, ability to meet customized requests, and cost, IS technology has radically changed the rules of the game. A new CAD-to-CAD link and the use of numerically controlled machine tools have negated the value of differentiation, and overall cost is now more important than ever. The following are some examples of how IS technology …

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Understanding How Blockchain Technology Actually Works in Practice
Technology in Business

Understanding How Blockchain Technology Actually Works in Practice

- by Charlie Meneses

Did you know that the worldwide blockchain technology industry expects to grow from $315.9 million in 2015 to $20 billion at the end of 2024? If these statistics are correct, the global industry will grow at a staggering rate of 58.9 percent from 2016 to 2024.

There has been a growing interest in blockchain technology and its potential uses in recent years. This is a result of the rise in interest in cryptocurrencies.

Blockchain is increasingly used as a generic phrase, with most people associating it with Bitcoin. Bitcoin is the cryptocurrency that used blockchain technology first. However, the potential and scope of decentralized technologies have already grown significantly.

The Bitcoinblockchain is a globally distributed platform made up of data blocks systematically linked together in a chain of transactions. Each block includes information about the block that comes before it. Blockchain replicates and saves the data of blocks on separate Bitcoin mining nodes so that …

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